Privacy Policy

Last updated: December 2024

1. Introduction

Council DA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services and website at councilda.com.au.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Company name
  • Phone number (optional)
  • Billing information

2.2 Usage Data

We automatically collect information about how you use our API, including: API calls made, endpoints accessed, timestamps, and IP addresses.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our API services
  • Process your transactions and send related information
  • Send you technical notices, updates, and support messages
  • Monitor and analyse usage patterns to improve our services
  • Detect and prevent fraud and abuse

4. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our services (e.g., payment processors)
  • Law enforcement when required by law
  • Business partners with your consent

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls.

6. Data Retention

We retain your account information for as long as your account is active. API usage logs are retained for 12 months. You can request deletion of your data at any time by contacting us.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to certain processing activities

8. Cookies

We use cookies and similar technologies to maintain sessions and improve user experience. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@councilda.com.au